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        PRESS RELEASES 2004
      May 27, 2004
      ISSUED BY:   PG&E News Department (415) 973-5930


      (San Francisco) - The California Public Utilities Commission (CPUC) today approved a decision in Pacific Gas and Electric Company's 2003 General Rate Case proceeding, which adopts the distribution and generation settlements as proposed in the comprehensive settlement agreement PG&E reached with numerous consumer groups in September and July 2003. The rate case proceeding sets the utility's revenue requirements for its electric generation, and electric and natural gas distribution operations.

      According to the decision, PG&E will receive an increase in revenues of approximately $236 million for its electric distribution operations, $52 million for its gas distribution operations, and $38 million for its electric generation operations. Though the company's revenues will increase, there will be no overall increase in retail customer electric rates this year as a result of the decision, because those estimated changes stemming from this decision were offset by decreases in other areas and incorporated into the overall rate decrease that went into effect March 1, 2004. Residential gas customers will see an increase in the average natural gas bill of less than $0.70 per month.

      The decision provides for enhancements to PG&E's customer service Quality Assurance Program by redefining some existing customer service standards and adding new standards to improve customer service. It also formalizes PG&E's previously voluntary "Safety Net" program, which helps customers prepare for, endure, and recover from power outages caused by severe winter storms. Additionally, PG&E will provide the CPUC quarterly reports regarding these important customer service programs.

      The decision becomes effective as of January 1, 2003, and provides for yearly adjustments in revenues in 2004, 2005 and 2006 based upon growth in the Consumer Price Index. The decision also directs PG&E to file its next GRC beginning with test year 2007.

      The settlements that serve as the basis for today's decision included most of the actively involved participants in the proceeding - The Utility Reform Network (TURN), the CPUC's Office of Ratepayer Advocates (ORA), Aglet Consumer Alliance, the Modesto Irrigation District, the Natural Resources Defense Council, and the Agricultural Energy Consumers Association.


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